The current guest app experience is suboptimal, unreliable and simply not reflective of a tech-enabled hospitality brand. We started by rethinking the entire user flow.
We also rethought the UI skin of the app to be more on-brand. Starting with the home screen, which is now called "Explore."
Your old site is the best prototype for your new website. Based on the existing, we designed this new explore screen implementing an on-brand UI experience celebrating each property's identity.
Throughout the flow, the UI respects the colour brand defined for the property, guiding the user and allowing him to get familiar.
New payment methods added to facilitate the transaction, the confirmation screen has been redesigned to provide relevant info to the guest.
We noticed an increase in the number of downloads after booking and connection before check-in. At the moment, about 32% of guests are using the app to check in. We received positive feedback from guests and decided to add new features in the future.