Guest App — Self-Check-in

The self-check-in feature allows guests to check in using their phone, and enhance their experience by providing them with a faster and seamless arrival process.
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Context & Problem statment
As a product designer at the core of Life House's product team, I was involved in exploring ways to enhance the overall guest experience.
Before this project, the mobile app was as dull as watching paint dry, and users were unaware of its potential throughout their stay. We needed to revitalize the app to generate excitement, ensuring guests feel welcomed and delighted from the moment they arrive. How can we make the mobile app indispensable for guests and create a seamless arrival experience?
Kick off the stay experience
Immersing the guests in their upcoming stay
The trips page is a crucial screen for users to start their stay, so we aimed to keep it uncluttered and engaging by providing easy access to hotel details and room information.

User flow

We endeavoured to eliminate any unnecessary elements and ensure a clear and direct check-in flow for the user.

After implementing the check in feature, we observed a rise in the number of downloads from the app store. Currently, about 30% of guests use the app to check-in, and we have received encouraging feedback. Additionally, we have identified a user persona that expresses a keen interest in engaging more with the app.

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